Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return or if you have any questions regarding returns, refunds, exchanges, damaged items, or return eligibility, please contact us at:
Please note that returns must be sent to the following address:
[INSERT YOUR RETURN ADDRESS]
If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not send items back without first requesting a return, as they will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care products (including beauty products)
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Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to exchange an item is to return the original item. Once your return has been accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
Items must be returned in their original condition—unworn or unused, with tags attached, in the original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Thank you for shopping with SweetPetal Beauty!